Instructions  
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  Find definitions for all service-related terms in our glossary.  
     
 

The Montana Department of Labor and Industry, Unemployment Insurance Division's Unemployment Insurance For You (UI4U) service allows you to 'File New Claim', 'Reactivate Your Claim' 'View Claim Information', 'File Request for Payment', 'View and Print Your 1099-G', 'Change Personal Information', 'Change Personal Identification Number (PIN)', 'Sign up for Direct Deposit', 'Update Bank Account Information for Direct Deposit', 'Request Redetermination or Appeal', and 'Change Tax Withholding'. The on-line service is a secure, simple and efficient way to file your unemployment Insurance Claim.

Not all claims can be completed on-line. Once you have signed into the service, if your claim cannot be completed on-line you will be given instructions to contact the Claims Processing Center for assistance in filing your claim.

Instructions and Important Information are provided throughout the service to explain what is required from you. The progress bar at the top of each page indicates how far you have progressed in filing your claim. There are required fields throughout the service indicated by an asterisk (*) that must be completed before you will be able to continue. It is important your answers to each of the questions are correct. The information you enter on each page will be saved when you click-on the 'Continue' button. You will be able to edit the information on certain pages after continuing, however, on other pages once you have entered the information and clicked-on 'Continue' you must contact the Claims Processing Center to change the answer. If there is no activity for 20 minutes you will be automatically logged out of the service. You will be given an opportunity at the end of the service to review your answers and print a copy of your claim.

If you begin the application, but are unable to complete it at that time, there is a 'logout' link on each page. The information that has already been entered will be saved up to 10 days. During that time you may finish your claim on-line or by contacting the Claims Processing Center. If you do not finish your claim during the 10-day period, your claim information will be deleted. If you have questions concerning filing your claim or about Unemployment Insurance benefits, you may send a message to the Claims Processing Center by clicking-on the 'Ask UI' link located at the top of each page.

If you have questions concerning this on-line service, please feel free to contact Discovering Montana by sending a message via the link 'Contact US' located at the bottom of each page, or by calling 1.406.449.EGOV (1.406.449.3468).

 

STEPS FOR FILING YOUR INITIAL UNEMPLOYMENT INSURANCE CLAIM

Select 'Start' on the home page to begin your filing.

Getting Started:
Enter your Social Security Number and date of birth and click-on 'Continue'.

Login Information:
If you have not previously established a PIN be prepared to create a four digit PIN when prompted. Your PIN and your Social Security Number are used to identify you whenever you use the service. You will also need to enter your mother's maiden name. This information is used for security purposes.

Enter PIN:
If you have previously created a PIN, then enter that same PIN. If you forgot your PIN, click-on 'Forgot PIN'.

Forgot PIN:
Your mother's maiden name, along with the social security number and birth date previously entered, will be used for your identification. If all the information matches what is on file you will be allowed to enter a new PIN. Once you have entered the new PIN and confirmed it, select 'Continue'.

Main Menu:
Please select the unemployment insurance filing option you would like to complete on-line. The options available in this service are:

  File New Claim - start a new Unemployment Insurance claim.
Reactivate Your Claim - reopens an inactive claim.
Request Redetermination - to request a redetermination or appeal regarding a decision you, the claimant, feels was made in error. FYI: If you are an employer and want to request a redetermination, then you will need to contact the Claims Processing Center at either (406) 444-2545 or (406) 247-1000.
View Claim Information - review most recent claim information we have on file for you.
View and Print Your 1099-G - information reported to the Internal Revenue Service (IRS) for Unemployment Insurance benefits paid in the previous calendar year.
Change Personal Information - update personal information (i.e. mailing address, phone number, etc.).
Change Personal Identification Number (PIN) - change your personal identification number. If you think someone may know your PIN, contact the Claims Processing Center immediately.

Personal Information:
Enter your name exactly as it is on file with the Social Security Administration. Please provide a telephone number where you can be contacted. If you are not a U.S. Citizen you will be asked to supply your Alien Registration Number and expiration date.

Social Security Validation Error:
This page will only appear if the social security number, date of birth, and name you entered did not pass a validation check with the Social Security Administration. You cannot change the social security number entered, but you may change any of the other information on the page. If the information entered does not validate, you will not be able to file your claim until the matter is resolved with the Social Security Administration.

Initial Filing Questions:
Your answers to questions on this page will help us determine the type of claim you are filing and whether you can continue to file your claim online. You may be prompted to contact the Claims Processing Center for assistance in filing your claim.
Once you click-on the 'Continue' button on this page, you will not be able to return to this page to change your answers.

Eligibility:
Please read the 'Important Information' section on the right side of this page. Your answers to questions on this page will assist us in determining your eligibility for benefits. If you are unsure of what is meant by 'seasonal worker', 'self-employment', 'base period', 'job attached', or 'union attached', click-on those words and you will be shown an explanation.
Clicking-on the browser's back button will not take you to the previous page (Initial Filing Questions), since the answers on that page cannot be changed.

EMPLOYERS:
Employer(s) you have worked for in the Base Period are shown on this page.

 
  • Check to make sure all of the employers you worked for in the base period are listed.
  • If you did not work for an employer listed, click-on the 'No' radio button beside the employer(s).
  • If you worked for all the employers listed answer 'No' to the question below the employer list. Then click-on 'Continue'.
  • If you have worked for other employers not shown answer 'Yes' to the question below the employer list.
  • If you answer 'Yes' you have worked for employer(s) not listed you will be directed to select or add these employers.
  • Each time you add an employer you will need to answer the question below the employers list with a 'Yes' if there are more employers you have worked for, or 'No' if all of your employers are now shown.
  • If you have had Federal employment you will be given 3 choices of how to select your Federal Employer.
     

    Option 1: click-on the 'Select' button and click-on the arrow to bring up a drop down box of most common Federal employers. If your employer is listed click-on that employer and then click-on the 'Add' button.

    Option 2: click-on the 'Search' button, enter your employer's name in the search field, and click-on 'Search'. If your employer appears after the search is completed, click-on the radio button next to your employer and click-on the 'Add' button.

    Option 3: click-on the 'Manually Enter' button. Complete the employer information requested in the drop down box. Click-on the 'Add' button.

  • If you have had Military employment select the branch of service from the drop down box listed under 'Military Employers' and click-on the 'Add' button.
  • To add other employer(s) you have worked for that are not listed select one of the options listed under 'Regular Employers'.
     

    Option 1: Enter the employer's Federal Identification number (FEIN), click-on the 'Search' button, and click-on the 'Add' button if the correct employer is listed. If not click-on the 'Close' button.

    Option 2: click-on the 'Search' button, enter your employer's name in the search field, and click-on 'Search'. If your employer appears after the search is completed, click-on the radio button next to your employer and click-on the 'Add' button.

    Option 3: click-on the 'Manually Enter' button. Complete the employer information requested in the drop down box. Click-on the 'Add' button.

Last/6-week Employers:
All employers you have worked for in the last 18 months will be listed. If not select the 'Back' button and add any missing employers. Select the last employer for which you worked. You may have more than one last employer, if the last day worked is the same date. Select all other employers you worked for in the last 6 weeks.

Employment Dates:
Enter your first and last day of employment for each employer. There is a calendar symbol you can click-on to help you find the date, or you can type the date.

Additional Employer Information:
A link 'Additional Information Needed' will appear next to each employer requiring additional information. Once you click-on the link, you will be directed to the 'Employer Separation Information' page for that employer. When you have clicked-on all the 'Additional Information Needed' links and completed all separation information, you will be taken to the 'Other Information' page.

Employer Separation Information:
The employer's name you are answering separation questions for will appear at the top of the page. Answer all required questions on this page and select 'Continue' to proceed with filing your claim.

If you answered 'Yes' to receiving separation pay a box will be displayed listing 4 types of separation pay. Please select the type(s) of separation pay you have received, or will receive, from this employer.

 
  • Severance - sum of money eligible to receive due to separation.
  • Vacation - paid for vacation time not taken
  • Sick - paid for sick time not used.
  • Other - any other sum of money eligible to receive due to separation.

If you answered 'Yes' to receiving pension or retirement pay, additional questions will be displayed. These are not required responses, but your answers will help us in determining your eligibility for benefits.

If you answered 'Yes' to returning to work 30 or more hours per week, a box will be displayed. Enter a future date in which you will return to work. This will be confirmed with the employer.

Separation Information:
If you indicated you were receiving separation pay, you will be directed to this page asking for the total gross amount and the date paid. If the exact amount and/or the date are unknown please enter your best estimate. If you have selected 'other' please describe the type of separation pay.

Military Employment:
If you selected a military employer, a page will be displayed with questions specific to your military employment. All the questions on this page are required.

Federal Employment:
If you selected a federal employer, a page will be displayed with questions specific to your federal employment. All the questions on this page are required.

Other Information:
Depending on your answers you may be prompted to provide additional information. Please read the Important Information section on the right side of this page. Your answers to questions on this page will assist us in determining your eligibility for benefits.

Work Search:
Please read the 'Important Information' section on the right side of this page and answer all required questions.

Occupation:
This information is used for statistical purposes only. If you are not able to find an exact match, choose one that best represents your occupation for the work you performed in the past 18 months. You must choose an occupation to continue. You may select the first letter of the name of your occupation, or you may enter the word in the field that best describes your occupation and select 'Search'. You will be directed to another 'Occupation' page that will display a list of occupations based on your search. Select your occupation by clicking-on the occupation title. If you would like further information about each title, select 'Details'.

Summary:
This is the last step before filing your claim. It is important to review the information on this page, and edit your answers if necessary. The 'Edit' button, located at the bottom of each section, will take you to that particular page where you may edit your answers. If you wish to print a copy of this page scroll to the bottom and select the 'Printer-friendly page' button.

File Your Claim:
This page provides some very important information about your unemployment insurance claim. It is important that you read this information before filing. The effective date of your claim is at the top. In the section about your benefit rights and information, there is a link to information you will be required to read. When you are ready, click-on the button 'Yes I Agree - File My Claim'.

Confirmation:
There are instructions about responsibilities you need to fulfill in order for us to determine eligibility. Please read through them carefully. You may be instructed to contact our office to provide additional information. Several on-line links are provided to help you.

Your confirmation number will appear on this page. Please print this page for your records by clicking-on the 'Print' button.

From this page, you may select 'View Claim Information', 'Print', 'Main Menu', or 'Logout'.

View Claim Information:
This page provides important information regarding your eligibility for benefits. If you log onto this site at a later date, this page will show status updates and changes. The following is a list of the items you may view on this page.

 
  • General Information:
    Lists your name, the claim effective date, claim end date, filing date, program type, and overpayment balance due.
  • View Job or Union Hiring Hall Attachment: Shows the name and date of the employer and/or union hiring hall you will return to work for.
  • Issues: Situations may impact whether you receive benefits. To view the type and status of issues affecting your eligibility, click-on the 'Issues' link. Each issue will indicate whether a decision is 'pending', or will indicate a date the issue was resolved. Click-on each issue type link and another box is displayed listing additional information which includes, 'Issue Type', 'Employer Name', 'Status', 'Decision', 'Start date of decision', 'End date of decision', 'Date decision made', and 'Requalifying amount'. You will receive a written determination describing the outcome of each issue.
  • Preliminary Monetary: Lists the amount of benefits you are eligible for based on wages on file for the base period. If you are a school employee an alternate benefit amount will be listed. This is the amount you may be eligible for during school breaks.
  • View Quarterly Wage Information: To view the wages reported by your employer(s) that were used to determine your benefit amount, click-on the link 'View Quarterly Wage Information'. If you have worked for a school you may see an additional link, 'View Quarterly Wage Information Without School Employment'. The school employment wage information you may draw benefits on, may depend on whether you have reasonable assurance of returning to school employment.
  • Payment Information: Payment information for specific weeks will be displayed. This includes 'benefit week ending date', 'status', and 'claimant pay amount'. A payment week is from Sunday through Saturday.
  • View Check Detail: View your benefit check details. Click-on this link and the 'date check mailed', 'check status', and 'check amount' will be displayed.

Reactivate Your Claim:
If you need to reactivate a claim, you will be given this option on the Main Menu. When reactivating a claim, you will complete many of the same steps as for filing an initial claim. It is important if you have worked for any employers since the date listed, to click-on 'Yes' to the question on this page, otherwise click-on 'No'. Complete the following pages to reactivate your claim.